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“Meetings are the black holes of business productivity,” writes Patrick Lencioni in his book, Death By Meeting. We’ve all heard the complaints (you’ve probably said at least one of these

“The best way to predict the future is to invent it.” Nope, this isn’t a quote from Abraham Lincoln, but Alan Kay. The converse is from Yogi Bera, “If you

Ever wonder what makes customer service truly outstanding? Well, it’s not just luck! It’s all about being intentional, especially when it comes to showing appreciation and having solid processes in

Having a marketing strategy is essential to finding and attracting the right customers for your business. Do you know who your “right customers” are? If not, you are probably scrambling

Structure is the fifth of The Five Leadership AbilitiesTM taught by EOS Implementers that helps businesses work on what it takes to break through the ceiling. Without clear lines of accountability,

Systemize is the fourth of The Five Leadership Abilities (TM) taught by EOS Implementers that helps businesses work on what it takes to break through the ceiling. Creating processes will help