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The Speed of Trust: The One Thing That Changes Everything by Stephen M. R. Covey is a excellent companion to Patrick Lencioni’s The Advantage: Why Organizational Health Trumps Everything Else In Business. The latter explains why trust matters in business. The former is a handbook which, after anchoring Trust as a function of two things: character and competence, explains how Trust is given and earned on five levels (he calls them waves): self, relationship, organizational, market and societal. It focuses on how we, organizations and society can (must?) extricate ourselves out of situations we find ourselves in by behaving differently.

Process is the fifth of the six EOS key components. EOS teaches that for an entrepreneurial company to scale effectively and profitably, it has to document its six to twelve core processes. It should document the processes in an entrepreneurial way – which is to say, document the 20% of the process that get you an 80% return. Once that is done, the company has to ensure that the processes are being followed by everyone. Fully implementing this key component allows the leaders to work on the business and the employees to work in the business.

Rich Lukesh writes an HR blog which I enjoy and to which I subscribe. I have referred to his posts before. Here is another one, entitled Guilt-Prone People are the Best Employees. You can read the whole article here.

There is tremendous ROI for our clients in the data component of the EOS model when they become 100% strong in it. There are two tools or disciplines in the data component,- the scorecard and measurables. I explained the difference between an EOS scorecard and most other dashboards in this post.