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How To Endure The Unendurable

*To help our readers navigate their businesses and organizations during the COVID-19 pandemic, we are re-posting this relevant blog post from November 3, 2015 In my 30-plus years as an

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How To Stop Being a Problem-Plagued Company

EOS-frustrated-worker-580x365pxTwo workers in the Operations Department of a company were working one Friday evening to push out a late delivery. One saw a problem about to happen and said to the other, “Look at that!  We can’t ship this out. This order is not correct.”

“You’re right,” said the other, “But neither one of us can fix it. Nobody can fix it until Monday. The boss told us to get this shipment out tonight, and we’ll get yelled at if we don’t. Remember what he did the last time something like this happened?”

So out the order went, and in came an angry customer complaint two days later when the order was delivered. And then out went a chunk of the profits from the order because it cost the company three times as much to fix the error than it would have to get it right the first time.

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Combating the Negativity of Success

I recently received a report from an EOS® company leader who said their team has been feeling a bit “bummed” lately. They felt this way  after perfectly good Level 10 meetings™️, even when a lot got done!

Their concern was that the Level 10’s seemed to focus on “negative things,” like problems, barriers, obstacles, ISSUES, thus leading to a feeling of general negativity.

I did some correspondence on this with my “Honey Badger” tribe of fellow EOS Implementers, and they, too, noted that this is not uncommon. I’ve done a bit of online research, and it turns out that it is quite normal for high-performing teams to experience this occasionally.

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