How to Effectively Coach Teammates from Varied Backgrounds

Kelly Knight, president and Integrator™ of EOS Worldwide, shared her experiences in successfully leading an increasingly diverse organization. 

“The pandemic has changed the job pool. People are considering options and industries they haven’t before,” she said. “The usual barriers and borders have been smudged, if not erased… If done well, your teams will have greater engagement and better retention.”

Knight described how she encourages her team members to apply their unique experiences to the facets of their new positions. 

Some strategies that have worked for her include: 

1. Acknowledge differences by intentionally practicing awareness of diversity
2. Help first by learning team members’ values and experiences
3. Connect relationally by authentically having fun together
4. Celebrate regularly who people are at their core and honor diverse backgrounds

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